1) Log in POMACY using your registered email address and password.
2) After logging in select the event banner on right side of the homepage.
3) The webinar screen will appear on the event page and the screen will only be accessible at the scheduled start time. If the event is not displayed at the scheduled start time, kindly refresh the page.
*Currently only support on PC, screen will be directed to Zoom workplace for mobile user
4) During the session, you may interact with other participant via chat.
5) You may submit your question via Q&A, and this can only be accessed by host and panelist.
6) Once the webinar concludes, you may leave the event page.
7) In case you are leaving half way during the webinar, kindly refresh the page to join the webinar.
Webinar Troubleshooting Q&A
1. Why am I not directed to the webinar screen after clicking "Join Webinar" in my confirmation email?
Please ensure you are logged in to POMACY before the event. Once logged in, click "Join Webinar" at the scheduled start time to be directed straight to the session.
2. Why does it say "Fail to join the meeting, user email is required" when I click on the event?
This usually indicates a session timeout. Please log out and log back in to your account, then click on the event again to access the webinar screen.
3. Why do I see a black screen instead of the live webinar?
This is often a connection or loading sync issue. Please refresh your browser page to reload the live stream.
Still having trouble?
If you encounter any other issues, please contact us via Whatsapp +6012 368 9973 or leave a comment in the “Join the Conversation” section.
